A Cold Ash care home has been rated as ‘inadequate’ and placed into special measures after it was judged by the Care Quality Commission (CQC) to be unsafe.
Holly Grange Residential Home, in Cold Ash Hill, was given the lowest overall rating possible by the CQC when it published its report last Wednesday.
The 16-bed home was slammed for having insufficient staff, a number of health and safety issues, and inappropriate infection control practice.
It was also criticised for having gaps in staff training, and that the service it provided was not always caring.
In the report, it said: “People were potentially at risk because staffing levels within the service during the day and at night were not sufficient to meet people’s needs.
“On one occasion we found the front door open and unsecured, meaning that people could have left the service unobserved, or unauthorised people could have gained access to the building.
“Overall we found the management of the service to be largely reactive rather than proactive.
“This meant that people were not fully protected and the service was not adhering to the most up-to-date and effective care practices.”
As Holly Grange has been placed in special measures, it will be inspected again in six months time.
The purpose of special measures is to ensure a significant improvement occurs in the service.
And the manager of Holly Grange, Sundith Ramdany, has said that quite a few of the recommendations for improvement made by the CQC have already been implemented.
He said: “We are dealing with the report very seriously, and we have done quite a lot already.
“We are working closely with the council and the care support team to remedy all the other issues we have and have dealt with quite a lot of them already, and there’s a few things we can’t do overnight and are in the process of happening.
“All the care plans have been changed, we had some hygiene issues which we have dealt with, and had all the water tested and temperature checked.
“Also we have hired agency staff as it is difficult to recruit, so in the interim we are using agency staff to cover.”